FAQs

Our FAQs section answers all your questions. At least most of them. If your queries haven’t been answered here, please mail us at support@juswearit.com

ORDERING

How can I make changes to my order?
Simply email us at support@juswearit.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.

Can other people print my case if I have placed an order for a custom case?
No, only you can print your case and we won't display the design on our website.

I want to join the CazsET Artist Collaboration to sell my design. Who do I contact?
Email us at support@juswearit.com. Include your portfolio link and your social media accounts.

How do I purchase a gift card?
We will be launching our personalized print and gift cards soon. Be sure to sign up to our newsletter and stay tuned for updates and new additions!

PRODUCT

Which cases can I customize?
For now. only iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus and iPhone X are available for customization on clear hard cases. Not seeing the device you have? Be sure to sign up to our newsletter and stay tuned for updates and new additions!

Will you be getting cases in other materials?
Yes. We will soon be introducing other soft and hard cases as well as 3d cases. Be sure to sign up to our newsletter and stay tuned for updates and new additions!

Are your phone cases hard or soft?

Our cases are made of polycarbonate with a fixed shape and is a hard material with clear sides, and not a soft rubber or silicon.

Do you print my pictures on the sides of the case as well?
No. All designs will be printed on the back of the case only.

IMAGE & FILE SUPPORT

What is the resolution and format required for custom cases?
In order to deliver you with high quality cases, we recommend that you use high quality images. Acceptable formats are ai, eps, psd, pdf and hi-res jpegs and png files.

BILLING

How can I pay for my order?
Click on Credit Card upon checkout to pay using our online gateway.

Do you accept Credit / Debit Card?
Yes! We accept major credit / debit cards for checkout.

What details are required to ensure seamless and timely delivery?
Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

Still not satisfied? Email us anytime at support@juswearit.com. You can also contact us on Instagram or on Facebook @juswearit.